Our Services

Training

Selection of the type of courses HTA provide:

• Introduction to housing and tenancy law
• Arrears and income management
• How to Maximise Housing Benefit
• ASB - the housing perspective
• Developing Creative Activities in Sheltered Housing
• Interviewing skills
• Management Development
• Dealing with difficult people
• Support Planning/Needs and Risk Assessment
• Introduction to Supported Housing for new or non specialist staff
• Protection from Abuse
• Quality Assurance in Supported Housing and Support Services for Managers
• Tailor made packages for Supported or Sheltered Housing
• Don't miss out - contact Jill Hasler for more details.

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Consultancy

We offer a range of down to earth and realistic consultancy services.

We have written comprehensive and well received policy and procedure guides for a variety of clients. We specialise in making our procedures short and comprehensible.

In addition we assist clients in a range of projects and business reviews including Best Value review, re-structuring and re-organisation.

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Supported & Sheltered Housing

All HTA services described, e.g. training and consultation exercises, can be adapted to suit the context of Supported & Sheltered Housing by using Associates with experience of working with those staff and residents.This includes:-
One day workshop to improve your Quality Assessment Framework ratings.

Mentoring for Care and Support Staff. Mentoring for managers or newly appointed senior managers to guide and develop leadership and business management skills by our Associate Karen Patten. Karen is able to draw on her varied experience to benefit both the individuals and organisation.This specialist mentoring will provide improved career opportunities for staff and for your organisation, retaining effective and motivated managers with the skills to develop their own teams, improve working practices and staff retention, essential in the current and increasingly competitive care and support market place.

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Organising Events

Following an extremely successful residents' conference, which we ran for a London housing association we now have an events and conference organising service.

Working with you we can organise small or large events for your residents. Board Members or staff, everything from focus groups and consultation exercises to annual tenants; conferences. Our range of associates and network of contacts means we can offer a variety of specialist speakers and facilitators, booking venues and all the other practical arrangements

"I certainly left with a more comprehensive idea of how the association works"

"I enjoyed it all – it was all very useful"

"Having workshops chaired by independent facilitators allowed open, uninhibited discussion and raising of issues"

"All well organised and informative"

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Projects to Promote Involvement

We offer support to Tenants and Residents as an independent adviser in long and short term projects such as considering options for the management or ownership of their homes or new involvement structures.

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Working with Residents

We work with residents to develop their skills to take on new roles.

Tenant Service Inspectors

• Understanding the context
• What are inspectors and what is their role
• Communication skills - listening, getting the information you need, feeding back, recording the responses
• Working with the landlord
• Role play

Resident Involvement

• Understanding the context
• Benefits
• Barriers & how to overcome them
• Roles
• Working with tenants - tips and ideas
• Action planning

"Our Sheltered Housing Residents Forum weren’t sure about the benefits of a training programme but they thoroughly enjoyed working with Jill Hasler, have put what they learnt into practice and would love to do more!"
Housing Association Director of Operations.

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Mystery Shopping

Training which covers:-

• What is mystery shopping?
• How does it work?
• Skills required
• Organising yourself
• Role play

Organising and reporting on mystery shopping exercises

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Coaching

We now offer both coaching for people in all sectors and mentoring for staff, board members and residents in the housing sector. This one to one approach is proving popular and necessary to support people in challenging and changing situations. Most of the coaching is done by Jill Hasler, mentoring is available with many of the Associates.

"I was stuck in my thinking; these sessions have set me free from that paralysis"

"I am more confident, I see that I could have a role in shaping the new organization and achieving excellence"

"It made me feel better about what I’m doing and think about things in a more positive manner"

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